THE DEALERSHIP CUSTOMER RETENTION PLATFORM

You Sold the Car. Now Keep the Customer.

Retain360° connects vehicle delivery, maintenance, customer-pay repairs, and post-warranty protection into one coordinated retention strategy.This helps dealerships create more reasons for customers to return throughout vehicle ownership.

See How It Works Request Your Retention Review

THE LEAKY BUCKET

Your Dealership May Not Need More Customers. It May Need to Keep More of the Customers It Already Earned.

Dealerships invest heavily to acquire customers and complete the vehicle sale. But when the transition from Sales to Service is left to chance, those relationships can quietly leak away throughout ownership: during the first service visit, routine maintenance, customer-pay repairs, post-warranty protection, and even the customer's next vehicle decision.

Retain360° helps dealerships identify and address these retention gaps before another provider becomes the customer's primary automotive relationship.

01

After the Vehicle Sale

Retention Risk

The dealership earns the customer's confidence, but the relationship can weaken quickly when vehicle delivery does not lead naturally into a great service experience.

Retain360° Response

Retain360° helps connect the delivery moment to the service relationship through dealer-branded tools designed to give the customer a reason to return to the service drive.

Dealership Outcome

A stronger Sales-to-Service transition that begins building the service relationship from day one.

02

During Maintenance and Repair

Retention Risk

Independent shops and service chains compete for routine maintenance and customer-pay repairs, creating opportunities for someone else to become the customer's primary automotive relationship.

Retain360° Response

Retain360° helps dealerships own the oil change moment; offering programs that give customers a practical, dealer-branded reason to return to the service drive for every routine visit.

Dealership Outcome

More returning customers, higher customer-pay revenue, and a stronger path toward the customer's next vehicle purchase.

03

As the Vehicle Ages

Retention Risk

Outside vehicle protection companies enter the conversation after the factory warranty ends and the vehicle moves deeper into its ownership lifecycle, often before the dealership has established a strong enough reason for the customer to stay.

Retain360° Response

Retain360° helps dealerships stay relevant as the vehicle ages through post-warranty protection programs that keep the dealership in the customer's ownership conversation.

Dealership Outcome

Continued customer-pay revenue, protection program revenue, and a stronger position for the customer's next vehicle purchase.

Your dealership should not have to reacquire the customer it already earned.

The Customer Has a Reason to Return: The next maintenance, repair, protection, and vehicle opportunity stays connected to the dealership instead of becoming someone else's growth.

Every Customer Touchpoint Should Strengthen the Dealership Relationship.

01

Identify

Retain360° helps dealerships identify where customer relationships are most likely to weaken — after vehicle delivery, during maintenance and repairs, and as the vehicle ages into its ownership lifecycle.

02

Configure

Select dealer-branded solutions based on the dealership's objectives, customer base, and service operations.

03

Integrate

Configure communications, registration, reporting, administration, and applicable DMS requirements — built around the dealership's approved solution and workflows.

04

Measure

Track program participation, customer activity, and developing retention opportunities across the ownership lifecycle.

VALUE ON BOTH SIDES

A Better Customer Experience.
A Stronger Dealership Relationship.

What the Customer Sees

A consistent dealership relationship throughout vehicle ownership.

  • Dealer-branded ownership experiences
  • Greater confidence in dealership service and repairs
  • Meaningful reasons to return
  • A more connected experience from vehicle purchase through service
  • Protection and support as the vehicle ages

What the Dealership Gains

A retention strategy built around customers the dealership has already earned.

  • Stronger Sales-to-Service connection
  • Increased Fixed Operations retention
  • Reputation protection through customer confidence
  • Differentiation from independent and outside providers
  • Greater lifetime customer value
  • A stronger path toward the customer's next vehicle purchase

ONE PLATFORM. THREE RETENTION MOMENTS.

Retain360° Protects the Relationship
Across the Ownership Lifecycle.

Each solution is powered by the right administrator while Retain360° remains the dealer-facing retention platform.

POWERED BY FOA

Repaired for Life

Lifetime parts warranty support following qualifying customer-pay repairs reinforces confidence in the dealership's work and gives the customer another reason to return.
The warranty is the mechanism. Customer retention is the objective.
Customer-Pay Repair → Next Service Visit

POWERED BY KORNERSTONE

Maintenance Made Easy

Dealer-branded prepaid maintenance helps create an early bridge between vehicle ownership and the dealership service drive.
Your brand. Your oil. Your pricing.
Vehicle Sale → First Service → Routine Maintenance

ADMINISTERED BY OWS

Dealer AutoProtect

Private-labeled service-drive protection helps keep the dealership in the customer's ownership conversation before outside protection providers take over.
Post-Warranty Ownership → Aging Vehicle → Next Purchase

THE CONNECTED DEALERSHIP

Sales Wins the Customer.
Service Keeps the Customer.

A dealership's most valuable service opportunity may be the customer who just purchased a vehicle.

Every delivery should intentionally begin the next phase of the customer relationship.

Retain360° helps connect Sales and Fixed Operations so customers experience one dealership relationship—not a collection of disconnected departments.

The next vehicle sale begins long before the customer returns to the showroom.

Retain the service relationship today. Protect the next vehicle sale tomorrow.

NO WORKFLOW DISRUPTION

Designed to Work Around Your Dealership, Not the Other Way Around.

A stronger dealership retention strategy should not create a more complicated dealership. Retain360° and its solution partners are designed to support the customer relationship in the background, with workflows, registration, delivery, reporting, and administration configured around the approved solution. Implementation may include configuration, dealership approvals, applicable DMS requirements, communications, registration, reporting, training, administration, and ongoing support; all coordinated with the dealership.

We Make It Easy. We Do the Heavy Lifting.

Automated

Configured processes capture applicable repair data and trigger the right customer experience.

Integrated

DMS compatibility and configuration requirements are confirmed for each dealership, with final scope documented during implementation planning.

Supported

Configuration, training, activation, administration, and ongoing support are handled with the dealership.

BUILT ON AUTOMOTIVE RETAIL EXPERIENCE.

Retain360° was built by professionals who have deep automotive retail experience: in dealerships, in fixed operations, and across the franchise system. That experience is the foundation of every solution, every workflow, and every partner relationship in the platform.

We understand how dealerships acquire customers, where those relationships are most likely to weaken, and what it takes to build a retention strategy that works within the realities of daily dealership operations.

You invested in acquiring the customer. Now build a strategy to keep that relationship throughout vehicle ownership.

Request a Retention Review to identify where customer relationships may be weakening across vehicle delivery, maintenance, repair, protection, and the next vehicle purchase.

Protect the Customers Your Dealership Has Already Earned.

Call (262) 527-3186